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Important Note

  • Payments with a Status of "Unscheduled" will not be processed until they have been scheduled.
  • Are payments appearing as "Unverified"? Your organisation is not authorised to make payment - contact ClickSuper for assistance.

Overview

The Payment Manager is where all payment related information for your organisation can be accessed. This is also the screen where payments are scheduled if your organisation manually schedules payments.

You can access the Payment Manager by clicking on Payments on the blue navigation menu on the left hand side of the page. Depending on the way that you access the payment manager, filters may already be set. For example, if you have just logged in to ClickSuper and use the blue navigation menu on the left hand side of the screen to go straight to the payment manager, no filter is set however all "active" payments will automatically display (Status = Unscheduled/Scheduled/Debit Sent/Debit Fail/Credit Sent/Credit Fail/Returned).

All payments are grouped by fund. ie. payment lines may represent contributions for one or multiple employees.

Once ClickSuper receives a contribution file for your organisation, depending on your payroll software provider and/or your account setting , payments will either be automatically scheduled or you will need to manually schedule your payments.

 After uploading a file for your organisation, you will need to Schedule Payments.

If your payment settings are set up to be auto scheduled you will not need to schedule your payments.

ClickSuper requires three business days to process each contribution. You will need to ensure that all payments are scheduled three business days prior to the due date of any contribution. For further information on this requirement, please refer to our section on Direct Debit Payment Schedule or to the APCA website.

Payment Status

ClickSuper will provide payment statuses for all contributions loaded in the system by your organisation. ClickSuper payments and funding transactions may fail and it is important that organisations monitor the payment status of their contributions. 

ClickSuper will keep you updated of the status of your payments. It is important that you take action recommended in the table below for payments that have not been processed. 

Payment Status
Description
Credit FailedPayment to a fund has failed. This is usually due to incorrect fund bank account details, so most often affects Self Managed Super Funds, where the employer data provides the bank account details.
Credit SentPayment has been sent to the fund.
Debit FailedDirect Debit of your ClickSuper funding account has failed, scheduled payments will not be sent. Please check the bank account details you have provided to ClickSuper and ensure there are sufficient funds in the account to cover the debit. Note that most 'Online' savings accounts do not allow direct debits.
Debit SentYour ClickSuper bank account has been debited for scheduled contributions.
PaidddddddddddPayment has been sent to the fund.
ReturnedPayment has been returned by a fund.
ScheduledPayment has been scheduled.
UnscheduledPayment data has been loaded to the system and need to be scheduled.
UnverifiedThe nominated debit account has not be authorised for payments – please contact ClickSuper Support.

Schedule Payments

Payments can either be scheduled individually, using the Schedule function, or in bulk, using the Schedule All function. If your account setting are set to auto schedule, your payments should appear on the screen with a Scheduled Status.


Video Guide

Schedule

To schedule a payment simply click anywhere on the payment row (1) except for the Amount (as this is hyperlinked and will take you to the Contributions page), then click on the Schedule button (2) located on the action menu at the bottom of the screen in black.

Clicking on the Schedule button in the payment manager will load the schedule payment calendar. Select the date for the payment to be debited from the employer bank account (1) and click on the tick icon (2).

The Payments page will automatically reload and the status will have updated to Schedule and the Scheduled field will have a date (1) as per your above selection.

Once payments are scheduled your nominated bank account will be debited to fund the superannuation payment. 

Your nominated ClickSuper bank account will be debited on the next available business day for all scheduled payments saved after 4pm. If you schedule the payment on a business day prior to 4pm EST your account will be debited on the same business day. ClickSuper does not process payments on weekends or national public holidays. Payments scheduled on weekends or national public holidays will be process the next available business day. 

ClickSuper requires three business days to process each contribution. You will need to ensure that all payments are scheduled three business days prior to the due date of any contribution. For further information on this requirement, please refer to our section on Direct Debit Payment Schedule or to the APCA website.

Schedule All

Select the unscheduled items and click on the Schedule All button on the action menu at the bottom of the page in black. 

Clicking on the Schedule All button in the payment manager will load the schedule payment calendar. Select the date for the payment to be debited from the employer bank account (1) and click on the tick icon (2).

The Payments page will automatically reload and the status will have updated to Schedule and the Scheduled field will have a date (1) as per your above selection.

Once payments are scheduled your nominated bank account will be debited to fund the superannuation payment. 

Your nominated ClickSuper bank account will be debited on the next available business day for all scheduled payments saved after 4pm. If you schedule the payment on a business day prior to 4pm EST your account will be debited on the same business day. ClickSuper does not process payments on weekends or national public holidays. Payments scheduled on weekends or national public holidays will be process the next available business day. 

ClickSuper requires three business days to process each contribution. You will need to ensure that all payments are scheduled three business days prior to the due date of any contribution. For further information on this requirement, please refer to our section on Direct Debit Payment Schedule or to the APCA website.

Debit Failed transactions

A debit failure occurs when ClickSuper attempts to debit superannuation from a client but the debit attempt fails. This can occur if the bank account does not have sufficient funds in order to cover the debit or the bank account listed for an organisation in ClickSuper has been closed.

Clients need to re-schedule/authorise payments for re-debiting - this is not an automatic process. If clients need to update the bank account listed for their organisation, please see this link for a guide on how to update banking details before re-scheduling your payments. If the bank account is correct and there simply wasn't enough funds to cover the debit at the time that is fine, payments can be scheduled again for debit without requiring any further update.

Re-paying debit failed transactions

To re-pay the debit failed transactions, they will need to be re-scheduled. This means clients need to authorise ClickSuper to attempt the debit again- this is done by scheduling. If clients do not schedule their transactions they will remain unpaid - it is important that clients re-schedule their debit failed transactions as they have not met their superannuation guarantee obligations until superannuation has been successfully paid. For more information on superannuation guides please see our guide: Superannuation Guidelines

The debit failed transactions will have the status Debit Failed in your ClickSuper account as shown below.


To re-schedule the payments for debit, select a payment row so that it turns dark blue and select the schedule button as below:


The following box will appear. Clicking on the payment date (the box underneath SCHEDULE DATE) will display a calendar as shown below. Clients can click the date that they want the debit to occur on in the calendar, or type in the date. Once the appropriate date has been entered, please click the tick button.

This will schedule the payments for debit on the date specified. 

To schedule more than one payment at a time, please click the top payment that needs to be scheduled, click the SHIFT button on your keyboard and then click another payment that needs to be scheduled. This will highlight all payments in-between as shown below. Clients know when this has been done correctly as all appropriate payments will be highlighted dark blue. Please note: The SCHEDULE ALL button will not work for debit failed payments.


To schedule the highlighted payments, simply click the SCHEDULE button as shown above.

The following box will appear. Clicking on the payment date (the box underneath SCHEDULE DATE) will display a calendar as shown below. Clients can click the date that they want the debit to occur on in the calendar, or type in the date. Once the appropriate date has been entered, please click the tick button.




This will schedule the highlighted payments for debit. Clients can check if payments have been scheduled by ensuring the status of the payments have updated to Scheduled from Debit Failed. Provided the status has changed, any payments in status Scheduled will be debited at 4pm AEST on the date specified.

If you schedule the payment on a business day prior to 4pm AEST your account will be debited on the same business day. If a payment is scheduled after 4pm AEST, the debit will occur on the following business day at 4pm AEST - clients are unable to schedule payments for same day debit if scheduled after 4pm AEST. ClickSuper does not process payments on weekends or national public holidays. Payments scheduled on weekends or national public holidays will be process the next available business day. 

ClickSuper requires three business days to process each contribution. You will need to ensure that all payments are scheduled three business days prior to the due date of any contribution. For further information on this requirement, please refer to our section on Direct Debit Payment Schedule or to the APCA website.

Audit

The payment Audit functionality allows users to view the entire history of a payments Status transitions.

To view the audit of a payment, simply select the payment within the payment manager by click on any part of the row (1) except for the Amount (as this is a hyperlink and will take you to the Contributions page), then click on the Audit button (2), located in the action menu at the bottom of the page in black.

The audit history will now appear, displaying the transitions of the payments from one status (Old Status) to another (New Status), as well as the dates and times of the transitions.

How to delete

The payment Delete functionality allows users to delete any payment that has not yet been processed (Status = Unscheduled OR Scheduled OR Unverified).

To delete a payment, simply select the payment within the payment manager by click on any part of the row (1) except for the Amount (as this is a hyperlink and will take you to the Contributions page), then click on the Delete button (2), located in the action menu at the bottom of the page in black.

The payment status will now be updated to Deleted and the payment will remain on the system for Audit purposes.


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Tips

  • Make sure your payment data has been sent through to ClickSuper (refer to Upload A File)
  • Use the Payer and Payee tabs to check the dates when contributions were debited from the employer account (Payer tab) and credited to the superannuation funds (Payee tab).




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