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Important Note

  • Payments with a Status of "Unscheduled" will not be processed until they have been scheduled.
  • Are payments appearing as "Unverified"? Your organisation is not authorised to make payment - contact ClickSuper for assistance.

Overview

The Payment Manager is where all payment related information for your organisation can be accessed. This is also the screen where payments are scheduled if your organisation manually schedules payments.

You can access the Payment Manager by clicking on Payments on the blue navigation menu on the left hand side of the page. Depending on the way that you access the payment manager, filters may already be set. For example, if you have just logged in to ClickSuper and use the blue navigation menu on the left hand side of the screen to go straight to the payment manager, no filter is set however all "active" payments will automatically display (Status = Unscheduled/Scheduled/Debit Sent/Debit Fail/Credit Sent/Credit Fail/Returned).

All payments are grouped by fund. ie. payment lines may represent contributions for one or multiple employees.

Once ClickSuper receives a contribution file for your organisation, depending on your payroll software provider and/or your account setting , payments will either be automatically scheduled or you will need to manually schedule your payments.

 After uploading a file for your organisation, you will need to Schedule Payments.

If your payment settings are set up to be auto scheduled you will not need to schedule your payments.

ClickSuper requires three business days to process each contribution. You will need to ensure that all payments are scheduled three business days prior to the due date of any contribution. For further information on this requirement, please refer to our section on Direct Debit Payment Schedule or to the APCA website.

Payment Status

ClickSuper will provide payment statuses for all contributions loaded in the system by your organisation. ClickSuper payments and funding transactions may fail and it is important that organisations monitor the payment status of their contributions. 

ClickSuper will keep you updated of the status of your payments. It is important that you take action recommended in the table below for payments that have not been processed. 

Payment Status
Description
Credit FailedPayment to a fund has failed. This is usually due to incorrect fund bank account details, so most often affects Self Managed Super Funds, where the employer data provides the bank account details.
Credit SentPayment has been sent to the fund.
Debit FailedDirect Debit of your ClickSuper funding account has failed, scheduled payments will not be sent. Please check the bank account details you have provided to ClickSuper and ensure there are sufficient funds in the account to cover the debit. Note that most 'Online' savings accounts do not allow direct debits.
Debit SentYour ClickSuper funding account has been debited for scheduled contributions.
PaidddddddddddPayment has been sent to the fund.
ReturnedPayment has been returned by a fund.
ScheduledPayment has been scheduled.
UnscheduledPayment data has been loaded to the system and need to be scheduled.
UnverifiedThe nominated debit account has not be authorised for payments – please contact ClickSuper Support.

Schedule Payments

Payments can either be scheduled individually, using the Schedule function, or in bulk, using the Schedule All function. If your account setting are set to auto schedule, your payments should appear on the screen with a Scheduled Status.


Video Guide

Schedule

To schedule a payment simply click anywhere on the payment row (1) except for the Amount (as this is hyperlinked and will take you to the Contributions page), then click on the Schedule button (2) located on the action menu at the bottom of the screen in black.

Clicking on the Schedule button in the payment manager will load the schedule payment calendar. Select the date for the payment to be debited from the employer bank account (1) and click on the tick icon (2).

The Payments page will automatically reload and the status will have updated to Schedule and the Scheduled field will have a date (1) as per your above selection.

Once payments are scheduled your nominated bank account will be debited to fund the superannuation payment. 

Your nominated ClickSuper funding account will be debited on the next available business day for all scheduled payments saved after 4pm. If you schedule the payment on a business day prior to 4pm EST your account will be debited on the same business day. ClickSuper does not process payments on weekends or national public holidays. Payments scheduled on weekends or national public holidays will be process the next available business day. 

ClickSuper requires three business days to process each contribution. You will need to ensure that all payments are scheduled three business days prior to the due date of any contribution. For further information on this requirement, please refer to our section on Direct Debit Payment Schedule or to the APCA website.

Schedule All

Select the unscheduled items and click on the Schedule All button on the action menu at the bottom of the page in black. 

Clicking on the Schedule All button in the payment manager will load the schedule payment calendar. Select the date for the payment to be debited from the employer bank account (1) and click on the tick icon (2).

The Payments page will automatically reload and the status will have updated to Schedule and the Scheduled field will have a date (1) as per your above selection.

Once payments are scheduled your nominated bank account will be debited to fund the superannuation payment. 

Your nominated ClickSuper funding account will be debited on the next available business day for all scheduled payments saved after 4pm. If you schedule the payment on a business day prior to 4pm EST your account will be debited on the same business day. ClickSuper does not process payments on weekends or national public holidays. Payments scheduled on weekends or national public holidays will be process the next available business day. 

ClickSuper requires three business days to process each contribution. You will need to ensure that all payments are scheduled three business days prior to the due date of any contribution. For further information on this requirement, please refer to our section on Direct Debit Payment Schedule or to the APCA website.

Update the Schedule date for a payment or Re-Schedule a Debit Failed payment

To change a scheduled date select the payment row and then select the unschedule button which will make the payment unscheduled. You can schedule a new payment date by highlighting the row again and selecting the schedule button from the bottom action menu. For payments with the Debit Failed status, you simply need to highlight the row and select the schedule button to reschedule your Debit Failed payment.

Once payments are scheduled your nominated bank account will be debited to fund the superannuation payment. 

Your nominated ClickSuper funding account will be debited on the next available business day for all scheduled payments saved after 4pm. If you schedule the payment on a business day prior to 4pm EST your account will be debited on the same business day. ClickSuper does not process payments on weekends or national public holidays. Payments scheduled on weekends or national public holidays will be process the next available business day. 

ClickSuper requires three business days to process each contribution. You will need to ensure that all payments are scheduled three business days prior to the due date of any contribution. For further information on this requirement, please refer to our section on Direct Debit Payment Schedule or to the APCA website.

Audit

The payment Audit functionality allows users to view the entire history of a payments Status transitions.

To view the audit of a payment, simply select the payment within the payment manager by click on any part of the row (1) except for the Amount (as this is a hyperlink and will take you to the Contributions page), then click on the Audit button (2), located in the action menu at the bottom of the page in black.

The audit history will now appear, displaying the transitions of the payments from one status (Old Status) to another (New Status), as well as the dates and times of the transitions.

How to delete

The payment Delete functionality allows users to delete any payment that has not yet been processed (Status = Unscheduled OR Scheduled OR Unverified).

To delete a payment, simply select the payment within the payment manager by click on any part of the row (1) except for the Amount (as this is a hyperlink and will take you to the Contributions page), then click on the Delete button (2), located in the action menu at the bottom of the page in black.

The payment status will now be updated to Deleted and the payment will remain on the system for Audit purposes.

 

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Tips

  • Make sure your payment data has been sent through to ClickSuper (refer to Upload A File)
  • Use the Payer and Payee tabs to check the dates when contributions were debited from the employer account (Payer tab) and credited to the superannuation funds (Payee tab).

 

 

 

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