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Clients often receive errors when uploading a STP file for the first time - this isn't unusual. Many errors however relate to incorrect STP configuration.

It can be difficult to pinpoint exactly where the problem lies as there are three places which deal with configuration - ClickSuper, your payroll software and the ATO.

In order to ensure success, configuration in all three places need to match what the ATO is expecting. Your payroll provider are the experts at ensuring everything is configured correctly within payroll so if you have any queries relating to your payroll configuration for STP, your payroll provider will be able to help. However for ClickSuper configuration and ATO configuration we are happy to try and help.

Configuration - ClickSuper

Within ClickSuper we have tried to make the configuration process as simple as possible. But we still need clients to provide STP details from their payroll software so we can submit the STP report through to the ATO.  The following details are required:

  • STP Product ID
  • BMS Product ID
  • BMS Product Vendor
  • BMS Product Version

If you are not sure of the details please confirm with your payroll provider - if the details entered in ClickSuper are incorrect the STP report will be failed by the ATO.

If you would like to check or update the STP details entered in ClickSuper please see our guide here.

Configuration - ATO

There are a number of configurations that employers can have when submitting their STP reporting which clients have expressed difficulty with understanding. Your payroll provider and the ATO will be able to provide guidance on this also. When you have confirmed the correct configuration for your organisation, the configuration will need to be set up within payroll and within the ATO - depending on the appropriate configuration.

The configuration is mainly determined by whether a third party will be uploading on behalf of an employer and whether a party will be uploading for one or more ABNs. These configurations have been simplified in the table below:



Ensuring your configuration is correct is important as errors will occur if entered incorrectly which could mean your STP obligation will not be met as a result. If you are not quite sure what your configuration is meant to be that is okay, we have gone into each configuration a bit more below and advised what to do to get a configuration set up if needed:


Employer submitting for one ABN only

This kind of configuration is called an ESSP – Employer Sending Service Provider by the ATO. This kind of configuration does not have an intermediary. As the employer they are considered as the Reporting Party inside the STP file.

If you are submitting for your organisation only (one ABN) a link between your payroll software and the ATO needs to be established before any attempt to export a STP report and submit through ClickSuper can occur.

To establish this connection, clients can either connect using a device AUSkey (commonly used by large employers) or via need your software service ID (SSID). You will need to contact your payroll provider to get the software service ID if you are not sure what it is.

To contact the ATO, please phone 1300 852 23 or complete a one-off notification through Access Manager (you will need an AUSKey to use Access Manager).

To visit the Access Manager website please see the following link: https://am.ato.gov.au/

Once the connection has been made, provided you have entered your STP and BMS details from your payroll provider into ClickSuper you are ready to submit STP! If you aren't sure please click here for a video guide on how to check and update.


Employer submitting on behalf of multiple ABNs - related entity

This kind of configuration is called an EMSSP – Employer (Multi ABN) Sending Service Provider by the ATO. This kind of configuration does not have an intermediary. As the employer they are considered as the Reporting Party inside the STP file.

If another entity in your economic group (for example, a head office or another related entity) will be submitting your STP reports for your ABN, authorisation needs to be provided before STP reports can be submitted. This could be an employee of a Group uploading on behalf of multiple companies of the group.

If your entity has an AUSkey - the authority can be created through Access Manager under menu 'Who has access to my business'.

If your entity does not have an AUSkey, the authority needs to be created through the completion of the following form:

https://www.ato.gov.au/uploadedFiles/Content/CR/downloads/BUS27173Nat73957.pdf

Once the authorisation has been made, provided you have entered your STP and BMS details from your payroll provider into ClickSuper you are ready to submit STP! If you aren't sure please click here for a video guide on how to check and update.


Registered Agent submitting for one ABN only

This kind of configuration is called an RASSP – Registered Agent Sending Service Provider by the ATO. They are considered as an intermediary. In this case, the STP file contains an Intermediary section and the ATO checks to see if this user actually has permissions to upload on behalf of the company.

If a registered agent (for example, a tax or BAS agent) is to submit STP reports on behalf of an organisation, a link between the agent, the employer and the ATO needs to be established. The registered agent is called an intermediary in the STP report. An employer needs to provide written authorisation called STP engagement authority for a registered agent to submit STP reporting on their behalf. The authorisation lasts for a full year.

The registered agent will send through a template for an employer to complete to get this started - it doesn't require employers to contact the ATO directly to advise. Once completed, the registered agent will set up the link with the ATO. When the authorisation is nearing expiration, the registered agent should reach out to employers to gain a new STP engagement authority to continue remitting STP reporting on behalf of their clients.

Once the authorisation has been made, provided you have entered your STP and BMS details from your payroll provider into ClickSuper you are ready to submit STP! If you aren't sure please click here for a video guide on how to check and update.


Registered Agent submitting for multiple ABNs

This kind of configuration is called an RAMSSP – Registered agent (Multi ABN) Sending Service Provider by the ATO. They are considered as an intermediary. In this case, the STP file contains an Intermediary section and the ATO checks to see if this user actually has permissions to upload on behalf of the companies.

If a registered agent (for example, a tax or BAS agent) is to submit STP reports on behalf of an organisation, a link between the agent, the employer and the ATO needs to be established. The registered agent is called an intermediary in the STP report. An employer needs to provide written authorisation called STP engagement authority for a registered agent to submit STP reporting on their behalf. The authorisation lasts for a full year.

The registered agent will send through a template for an employer to complete to get this started - it doesn't require employers to contact the ATO directly to advise. Once completed, the registered agent will set up the link with the ATO. When the authorisation is nearing expiration, the registered agent should reach out to employers to gain a new STP engagement authority to continue remitting STP reporting on behalf of their clients.

Once the authorisation has been made, provided you have entered your STP and BMS details from your payroll provider into ClickSuper you are ready to submit STP! If you aren't sure please click here for a video guide on how to check and update.











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