ClickSuper has created a beta environment which our clients can register for free of charge to test their STP files before uploading within the live environment. This guide details how clients can register to use our beta environment and upload a STP file for testing. Our beta environment is 100% free of charge to use and clients are welcome to register more than one organisation if needed for testing purposes.
Registering your organisation in the beta environment
To register please click the following link:
It will say that it costs $10.00 to register for beta - this is incorrect, the registration form is just a copy from our live environment (which costs $10.00 to register) which is why it is listed. Registering and using beta incurs no fees whatsoever - it is free.
The registration is relatively straight forward however for the Single Touch Payroll details please enter the following:
- Product ID = 10016
- BMS Product Name: Clicksuper
- Vendor: Clicksuper
- Version: 2.5
- Choose if you will be uploading for one company or multiple companies (this will be determined by the set up in your payroll software - please see below combinations for help)
- Choose if you are an employer or a registered agent/ intermediary (this will be determined by the set up in your payroll software - please see below combinations for help)
The below listing show the combinations the ATO has configured and how it maps with ClickSuper to assist in what the correct settings you should choose are.
ESSP – Employer Sending Service Provider (this is “I am an employer” + “I will be uploading for one company” combination)
EMSSP – Employer (Multi ABN) Sending Service Provider (this is “I am an employer” + “I will be uploading for multiple companies” combination)
RASSP – Registered Agent Sending Service Provider (this is “I am a registered agent” + “I will be uploading for one company” combination)
RAMSSP – Registered agent (Multi ABN) Sending Service Provider (this is “I am a registered agent” + “I will be uploading for multiple companies” combination)
Please ensure the selection you choose in your ClickSuper STP Details tab matches the configuration listed in your STP file according to the above list. If you're unsure which STP configuration your STP file falls under you can contact your payroll software provider to confirm the correct configuration prior to submitting your STP registration in the ClickSuper portal.
For Production you need to get these details from your payroll provider however for the beta environment please enter the above. These credentials will not work in the live environment.
Bank account details are requested; please enter in a dummy account - registering and using beta is 100% free.
Once registered, please click the following link to log in to our beta environment:
Once you are in the Clicksuper Portal, click the My Organisation menu option on the left hand side and then the STP Details Tab and confirm the following is set up as shown in the screenshot below:
- The STP Product ID, BMS Product Name, BMS Product Vendor and BMS Product Version should all be prefilled from the registration however please make sure that they are accurate
- Whether you are an employer or a registered agent should be prefilled from the registration however please make sure that it is accurate
- Whether you will be uploading for multiple companies should be prefilled from the registration however please make sure that it is accurate
- How long you wish STP data to remain on your account (ranging up to a year)
Please take some time to read the Single Touch Payroll terms and conditions.
Once completed please tick the declaration box as shown in the screenshot to confirm the terms and conditions have been read and then click the Submit button to save. The account is now ready to begin testing.
Testing a STP file
Clients can upload a STP file into ClickSuper by clicking the NEW button in the bottom left hand corner of the page in the black menu bar as shown below (this is not visible in the MY ORGANISATION menu but available in all other menu options):
A menu will load with options that clients can select; your screen may look a little different depending on your account configuration. Regardless, please select the UPLOAD option as listed below:
A window will appear in the middle of the page which will allow clients to select and upload their STP file. The first step is selecting the Document Type. To do this, please click the drop down arrow and choose either STP Pay Event or STP Update. An explanation of each is below:
|STP Update||refers to any subsequent updates after an STP Pay Event required to report changes to employee YTD amounts via STP.|
|STP Pay Event||refers to the file generated from your payroll software which includes payments subject to withholding.|
Before the ability to select the STP file is allowed clients need to tick the box shown above to confirm the following declaration:
The declaration can be viewed by clicking on the word declaration as shown below:
This will need to be done each time a STP file is submitted.
Once the appropriate document type has been selected (STP Pay Event or STP Update) the file can be selected for upload by clicking on the Select files button and locating the STP File on your computer. Once uploaded, the following screen will show the progress of the file uploaded. Further files can be uploaded by clicking the Select files button again. To close the window, please click the button with a tick in the bottom right hand corner as shown below:
The STP file will be uploaded now to ClickSuper. It will appear in two menus; STP Files and Uploads located in the blue menu on the left hand side of the page.
The Uploads page shows a record of all files uploaded to ClickSuper including both superannuation files and STP files. The STP Files menu display a record of all STP files uploaded to ClickSuper – this is called a STP interaction.
Each employer’s data within a STP file is identified by a STP Interaction ID – this ID makes it clear to the ATO what employer to allocate data to. If a STP file contains data for 2 employers within a file there will be 2 STP Interaction IDs and two rows listed for this file on the STP files menu – one for each employer – so there is a record of a submission for both employers.
The uploaded STP file can have the following statuses:
- Successful - if successful then the ATO submission has been received by the ATO and no further action is required.
- Executing - the data has been sent to the ATO and ClickSuper is waiting for a reply. In beta, ClickSuper tests data with a test ATO.
- Failed - the file has failed. Clients should view the error report to see what is wrong.
- Accepted with Error - most of the STP file was correct but there are a few errors which prevent the ATO accepting the entire file. The errors should be viewed to see what is wrong.
For files with the status Failed, the error report can be viewed by clicking the row of the failed file and then clicking the ERROR button at the bottom of the page as shown below:
For files with the status Accepted with Error, the error report can be viewed a bit differently than failed files. To view the error click click the name of the file as per below:
Errors will vary however ClickSuper will generally advise if the ATO or your payroll software provider should be contacted for assistance.
If in doubt, please reach out to ClickSuper Support at email@example.com or by logging in and clicking on the Chat with us icon at the top of the page during business hours and we are happy to help.