The Uploads screen will display your previously uploaded super contribution files as well as the live processing and status of any current super contribution data (file) being uploaded for your organisation.
Depending on your payroll software provider, you may not see your files listed on this page (or elsewhere!) as they are stored on a special account for your payroll provider to view only. You can still access any data that's been successfully submitted to ClickSuper via the Payments or Contributions screen however.
The uploads table displays all files that have previously been uploaded to ClickSuper and the status of the uploaded file.
Clicking on the Upload name of a file with a Status of Success, which is hyperlinked, will take to you the Contributions page with automatic filtering for data corresponding to that specific file.
Uploads table description
|Upload||Lists all files that have been uploaded. The Upload name (also known as the Interchange ID) is the key identifier that you use to trace data to payments.|
|Type||Super contribution data will always be "Contribution". This identifies the type of file that has been uploaded.|
|Status||Displays the the stage your file is in the workflow. Please see below descriptions for all statuses.|
|Uploaded||Displays the date/time when the file was first uploaded.|
|Processed............||Displays the date and time the file passed superstream processing. Files that have a Status of Failed do not contain data in this field. Files that have been migrated from our non-superstream system will not have data in this field.|
|Amount||Displays the Total Amount of the reconciliation data. If the Status is Failed or Deleted the amount will not appear.|
File Uploads and Formats
The first process is to upload your payroll file to reconcile all your superannuation/deduction data and ready for payments to be scheduled.
Clicksuper accepts both XML and SAFF(Superannuation Alternative File Format) CSV file uploads for contributions.
Depending on your configuration reconciliation can be manual acceptance or auto-accepted.
If you are importing your data via a payroll system using web services please contact your payroll systems support staff .
Upload A File
There are two ways you are able to upload a contribution file to ClickSuper:
- Manually - refer to Manual Upload instructions below.
- via our Webservices API - this is where your payroll software integrates directly with ClickSuper and your data (file) is sent through to ClickSuper at the click of a button from your payroll software. For instructions on how to send your data through via your payroll software you will need to refer directly to your payroll software provider for assistance.
To manually upload a file, go to the Uploads page (1) using the blue navigation menu on the left hand side of the page (1). Click on the " + NEW" button (2) located on the action menu at the bottom of the screen in black.
When the NEW dialog appears click on the Upload icon (1).
On the New Upload dialog select your files from your local computer (multiples files can be selected). Note that you must first download your XML or SAFF file from your payroll software (refer to File Uploads and Formats)
After selecting your file(s), click on the tick icon. This will return you to Uploads screen and the Upload file progress indicator will be displayed.
The progress indicator will display when its 100% finished.
- The Upload file progress indicator will advise you which stage of the validation process your file is progressing.
- Once the validation process completes this will indicator if your file has been a success or fail via the Status column.
Progress Indicator Status
The following is the Progress Indicator Status Description
|2||Validating upload name|
|3||File format validation|
|5||Processing the file|
ATO Pre validation
|7||ATO SuperStream validation|
Users can download a file that's been uploaded to the organisation in ClickSuper. This can be useful for advanced users who know how to manually manipulate the data in files and are thus able to fix the errors in failed files.
You can delete some files that appear in the uploads page, including all files with a status of Failed and some files with a status of Success if payments have not been processed for the successful file. If payments have already been processed, the Delete option will not appear on the action menu at the bottom of the page.
Deleting a file with a status of Success will also delete any unprocessed payment data that was created for that file (eg any payments with a staus of Unscheduled and/or Scheduled).
To delete a file simply click on any part of the row (1) except for the Upload name (as this is hyperlinked and will take you to the Contributions page). The upload should be highlighted blue. Then, click on the Delete button (2) located on the action menu at the bottom of the page in black.
Clicking on the Delete button will load the 'Confirm Delete Upload File' dialog. Simply click on the tick icon to confirm.
The status of the file will update to Deleted and be hidden from view. If you wish to view the file again in the future, simply filter the Uploads by Status = Deleted (note that you cannot "undelete" a file once it is deleted).
The uploads Audit functionality allows users to view the entire history of a payments Status transitions.
To view the audit of an upload file, simply select the upload within the uploads page by click on any part of the row (1) except for the Amount (as this is a hyperlink and will take you to the Contributions page), then click on the Audit button (2), located in the action menu at the bottom of the page in black.
The audit history will now appear, displaying the transitions of the uploads from one status (Old Status) to another (New Status), as well as the dates and times of the transitions and, if applicable, the User responsible for each of the transitions.
The Reconcile button will appear on the action menu at the bottom of the page in black when you select files with a Status of either Success or Waiting User Response. Depending on your payroll software provider/account setup, Waiting User Response may not appear in your organisation's Uploads page; in this instance, you file will have a status of Success.
You can view and export a reconciliation report of the contribution file that has been received by ClickSuper.
Clicking on the Reconcile button will load the reconciliation report for the file. Users should check that the Total Amount (1) matches the expected payment amount before scheduling payment.
Click on the Export button (2) located on the black menu at the bottom of the screen to export the reconciliation report to an Excel spreadsheet.
Waiting User Response
When an upload file has a status of 'Waiting User Response', you need to "Accept" the file in order for payments to generate to the system. You cannot schedule a payment without first accepting the file.
In order to accept the file simply click on any part of the row except for the Upload name (this is hyperlinked and will take to you the Contributions page) (1), then click on the Reconcile (2) button located on the action menu at the bottom of the page in black.
Clicking on the Reconcile button will load the reconciliation report for the file. Users should check that the Total Amount (1) matches the expected payment amount before clicking on Accept (2).
If the Total Amount does not match the expected payment amount, click on Reject instead (located to the right of the 'Accept' button), check the data in your payroll software, make any necessary updates in your payroll software, regenerate your file and reupload the file.
On this page:
- In order to manually upload a payment file to ClickSuper, you must first download it from y our payroll software in a compliant File Format.
- ClickSuper Support is unable to assist users with the manual manipulation of files. Please refer to your payroll software provider for assistance.
- Have you manipulated the data in your file and are now receiving error code 8888-9999? ClickSuper Support cannot assist you in correcting the file as this is a user created file error affecting the file structure.
- Use this function to Accept the file if the upload status is 'Waiting User Response.
- Check the the total amount in your file matches the amount you are expecting to pay.
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