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Listing of all video guides within the ClickSuper Help Portal

The below list contains all video guides that have been created within the ClickSuper Help Portal in one place, as well as an explanation of each. More video guides are being made all the time so please check back periodically or feel free to let us know if there are any video guides you would like to see made.

How to read Contribution Errors

When CTERs are received by ClickSuper, ClickSuper send an automated notification to the organisations nominated email address with notification that a contribution response has been received. Our video takes you through the steps to view the Contribution Error message via your ClickSuper account to enable you to correct any invalid data in your payroll software for your future payments.

Video linkhttps://www.youtube.com/watch?v=2tTqdGq7Vn8


Schedule Payments

Payments can either be scheduled individually, using the Schedule function, or in bulk, using the Schedule All function. If your account setting are set to auto schedule, your payments should appear on the screen with a Scheduled Status.

Video linkhttps://www.youtube.com/watch?v=AszzlYqVIjg


Check the status of a payment using the batch name or upload name

You can use the payment manager to run reports and generate remittance advices (proof of contribution payment). The range of data in your report will be based on the filters that you set within any/all of the tabs within the payments manager. You can selectively filter for payments using your original file upload name using the upload name filter in the PAYER tab of the payments menu.

The report will be generated in CSV (Excel) format in the standardised SAFF (SuperStream Alternate File Format) layout.

Video linkhttps://www.youtube.com/watch?v=-esYDW6oSbU

Check the status of a payment using the Debit Reference number from your bank statement

You can use the payment manager to run reports and generate remittance advices (proof of contribution payment). The range of data in your report will be based on the filters that you set within any/all of the tabs within the payments manager. You can selectively filter for payments using your debit reference number found in your bank statement for this debit via the PAYER tab of the payments menu.

The report will be generated in CSV (Excel) format in the standardised SAFF (SuperStream Alternate File Format) layout.

Video linkhttps://www.youtube.com/watch?v=q6nsmPramBA

Payment Reports

You can use the contributions manager to run reports and generate remittance advices (proof of contribution payment). The range of data in your report will be based on the filters that you set within any/all of the tabs within the contributions manager (DetailsTransactionMemberPayerPayee).

The report will be generated in CSV (Excel) format in the standardised SAFF (SuperStream Alternate File Format) layout.

Video linkhttps://www.youtube.com/watch?v=0u0U7C15wMw




Register for STP as a ClickSuper Employer

You can register for STP conveniently inside of your ClickSuper account if your organisation would like to upload Single Touch Payroll files generated from your payroll system. To register please follow the steps in our video guide below:

Video linkhttps://www.youtube.com/watch?v=DvEQBdyikGI

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