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ClickSuper has created a test environment which our clients can register for free of charge to test their STP files before uploading within the live environment. This guide details how clients can register to use our beta environment and upload a STP file for testing. Our test environment is 100% free of charge to use and clients are welcome to register more than one organisation if needed for testing purposes. Testing cannot occur in the live environment - only in our test environment for STP.
Registering for ClickSuper - test environment
If you do not want to test but go straight to processing STP reports to the ATO please see our guide on how to register for the live environment: Registering - Single Touch Payroll
When registering, please have the following details ready:
- Organisation ABN
- Contact email address - this is used for notifications as well as a username to log in to our test site.
To register please click the following link:
It will say that it costs $10.00 to register for beta - this is incorrect, the registration form is just a copy from our live environment (which costs $10.00 to register) which is why it is listed. Registering and using beta incurs no fees whatsoever - it is free.
To begin the registration, the ABN for your organisation will be requested. Please enter the ABN which will be used in your test files for the appropriate organisation.
Once entered, please click the Validate button and then choose the appropriate name of your organisation from the dropdown menu under Company Name as shown below.
For the Branch Name field, please leave blank.
The next part of the registration process requires STP details to be entered. For our test environment please enter the following:
- Product ID = 10016
- BMS Product Name: Clicksuper
- Vendor: Clicksuper
- Version: 2.5
For the live environment you need to get these details from your payroll provider however for the beta environment please enter the above. These credentials will not work in the live environment.
The next part of the registration process requires confirmation of Single Touch Payroll Terms and Conditions and bank account for direct debit details. Please tick the box as shown in below screenshot and enter a dummy bank account under the direct debit details section - using beta is 100% free, this is only included as it is a copy of our live environment.
Similarly, accounts payable contact details will be asked for. Please feel free to enter a dummy email address in as below for this field - no fees will be accrued from testing.
The next part of the registration process requires system administrator details. This is important as it is the email address where notification emails will be sent to as well as create a login to access the testing environment. Please ensure to enter a valid email address for the username and a password which will be remembered. Once entered, please click the Submit Query button to finalise your registration - clients can now begin testing their STP reports.
Submitting STP reports to the ATO
Once an account has been registered, clients can now begin submitting their STP reports to the ATO. The process of uploading is the same for both live and test environments which makes the process easy once uploading reports in the live environment however the websites to log in to are different.
If you have registered for testing and are ready to test please use the following link:
If you have registered for the live environment and are reading to submit live reports to the ATO please use the following link:
A login page will be displayed using either link. They look the same but they log in to different systems so please make sure that you are using the appropriate link depending on what you are trying to do - test STP reports or process STP to the ATO in the live environment. Clients need to use the credentials entered within the registration process to log in. If your username has been forgotten please reach out to us, confirming that you are trying to log in to the test system and we can help. If you have forgotten your password please click the I forgot my password link to have it reset.
Once logged in, if you have registered multiple organisations using the same username/ ABN they will all appear listed. To upload, please click in to the appropriate organisation. If you do not have multiple organisations your account will automatically load into your registered organisation without further input needed.
Clients can upload a STP file into ClickSuper by clicking the NEW button in the bottom left hand corner of the page in the black menu bar as shown below (this is not visible in the MY ORGANISATION menu but available in all other menu options):
A menu will load with options that clients can select; your screen may look a little different depending on your account configuration. Regardless, please select the UPLOAD option as listed below:
A window will appear in the middle of the page which will allow clients to select and upload their STP file. The first step is selecting the Document Type. To do this, please click the drop down arrow and choose either STP Pay Event or STP Update. An explanation of each is below:
|STP Update||refers to any subsequent updates after an STP Pay Event required to report changes to employee YTD amounts via STP.|
|STP Pay Event|
refers to the file generated from your payroll software which includes payments subject to withholding.
Before the ability to select the STP file is allowed clients need to tick the box shown above to confirm the following declaration:
The declaration can be viewed by clicking on the word declaration as shown below:
This will need to be done each time a STP file is submitted.
Once the appropriate document type has been selected (STP Pay Event or STP Update) the file can be selected for upload by clicking on the Select files button and locating the STP File on your computer. Once uploaded, the following screen will show the progress of the file uploaded. Further files can be uploaded by clicking the Select files button again. To close the window, please click the button with a tick in the bottom right hand corner as shown below:
The STP file will be uploaded now to ClickSuper. It will appear in two menus; STP Files and Uploads located in the blue menu on the left hand side of the page.
The Uploads page shows a record of all files uploaded to ClickSuper including both superannuation files and STP files. The STP Files menu display a record of all STP files uploaded to ClickSuper – this is called a STP interaction.
Each employer’s data within a STP file is identified by a STP Interaction ID – this ID makes it clear to the ATO what employer to allocate data to. If a STP file contains data for 2 employers within a file there will be 2 STP Interaction IDs and two rows listed for this file on the STP files menu – one for each employer – so there is a record of a submission for both employers.
To keep track of STP Reports uploaded, it is best to refer to the Uploads menu option. It contains a list of all STP Reports uploaded as well as confirm the status of the Report and whether further action is required.
The uploaded STP file can have the following statuses:
- Successful - if successful then the ATO submission has been received by the ATO and no further action is required.
- Executing - the data has been sent to the ATO and ClickSuper is waiting for a reply. In beta, ClickSuper tests data with a test ATO system so ClickSuper needs to wait for the ATO to respond. The ATO can take up to 72 hours to respond.
- Failed - the file has failed. Clients should view the error report to see what is wrong.
- Accepted with Error - most of the STP file was correct but there are a few errors which prevent the ATO accepting the entire file. The errors should be viewed to see what is wrong.
If you have a failed or an Accepted with Error status file, please refer to our Error Reporting section for further information.
If your STP Report is successful - congratulations! The structure and data of the STP report is sufficient for successful reporting to the ATO.
For STP Reports that have errors, the ATO designates two kinds of statuses depending on the kind of errors and the quantity of errors within the report - Accepted with Error or Failed.
Accepted with Error status is used for STP Reports that only have a small number of errors however the ATO was able to accept the majority of the report.
Failed status is used for STP Reports that have an error that renders the report unreadable, errors that take up majority of the file or contain a configuration issue in which the configuration within payroll (and hence the STP Report being uploaded) doesn't match the configuration for your organisation held with the ATO Business Portal.
Accepted with Error:
To view the errors for a STP Report that has status Accepted with Error, click the name of the file as shown below:
This will bring up the error report from the ATO in regards to this STP Report. Clients should review the errors and update the data as appropriate within their payroll software. Clients can submit a new STP Pay Event Report containing the correct information for the employees in question within the error report, or they can wait until next submission to update the YTD data for any affected employees.
To view the errors for a STP Report that has status Failed, click the row of the failed file (so the row is highlighted dark blue) and then click the ERROR button at the bottom of the page (in the black menu bar) as shown below:
This will display an error report containing the errors received from the ATO. An example is below:
In the above example, the error report specifies information such as the name of the file, when it was uploaded, whether it is a STP Pay Event or Update and the status of the file - for example, Failed.
The error report also provides specific information for each error reported by the ATO. For Error 1, the area in the file is specified (Payee which means employee), then it is drilled down a bit further by confirming that error is within the payee email address and the email address with the error is displayed. The name of the employee is displayed at the side (called the Payee Name) as well as the employer details so if managing several organisations, it becomes much easier to locate the employee in question with an error.
For Error 1 for Rebecca, there is an invalid character in the email address which is why this has caused an error with the ATO. For Error 2 for Alice, a hyphen ( - ) has been entered as the email address which has been identified as invalid which has caused this error. Both instances have the same error, however they are caused by different issues so investigation in each scenario will be required.
For a list of all the STP errors available please see the following link: General list of STP Error Codes. The easiest way to search the list is by copying the ATO Error Code from the error report and searching for the code in the list to see the related information from the ATO regarding that error.
Errors will vary however ClickSuper will generally advise if the ATO or your payroll software provider should be contacted for assistance.
If in doubt, please reach out to ClickSuper Support at firstname.lastname@example.org or by logging in and clicking on the Chat with us icon at the top of the page during business hours and we are happy to help.
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