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Payments

You can access your Payments information by clicking on Payments on the blue navigation menu on the left hand side of the page.

 

These will display all your payments as Scheduled if you have selected all payments to automatically be scheduled.

If your setting is not set up to be auto scheduled they will appear as Unscheduled. Select the unscheduled items and select the Schedule All button on the command bar

Clicksuper allows you to schedule contributions payments based on your debit interval.

ClickSuper requires three business days to process each contribution. You will need to ensure that all payments are scheduled three business days prior to the due date of any contribution.

All contributions payments are grouped by fund. This payment may include contributions for one or many employees.

Important: Unscheduled payments will not be initiated until a schedule payment date is selected.

Scheduling Payments

  • Select the Payments page from the blue navigation menu located on the left hand side of the screen:

If your account setting are set to auto schedule, your payments should appear on the screen with a Scheduled Status.

All "active" payments will display (Status = Unscheduled/Scheduled/Debit Sent/Debit Fail/Credit Sent/Credit Fail/Returned).

If your setting is not set up to be auto scheduled they will appear as Unscheduled.

  • Select the PAYEE NAME of any of the Unscheduled payments. The line should be highlighted Blue:

  • Select the unscheduled items and select the Schedule All button on the command bar 

Clicksuper allows you to schedule contributions payments based on your debit interval.

ClickSuper requires three business days to process each contribution. You will need to ensure that all payments are scheduled three business days prior to the due date of any contribution. For further information on this requirement, please refer to our section on Direct Debit Payment Schedule or to the APCA website

All contributions payments are grouped by fund.

This payment may include contributions for one or many employees. 

Important: Unscheduled payments will not be initiated until a schedule payment date is selected. 

To change a scheduled date select the payment row and select Cancel this will make the payment unscheduled and select another payment date. 

Once all superannuation payments are scheduled your nominated bank account will be debited to the fund the superannuation payment. 

Your nominated ClickSuper funding account will be debited on the next available business day for all scheduled payments saved after 4pm. If you schedule the payment on a business day prior to 4pm EST your account will be debited on the same business day. ClickSuper does not process payments on weekends or national public holidays. Payments scheduled on weekends or national public holidays will be process the next available business day. 

Payment Status

ClickSuper will provide payment statuses of contributions you have scheduled for payments. ClickSuper payments and funding transactions may fail and it is important that you check the payment status of your contributions. 


ClickSuper will keep you updated of the status of your payments. It is important that you take action recommended in the table below for payments that have not been processed. 

Payment Status
Description
Credit FailedPayment to a fund as failed.
Credit SentPayment Sent to the fund.
Debit FailedDirect Debit of your ClickSuper funding account has failed, scheduled payments will not be sent.
Debit SentYour ClickSuper funding account has been debited for scheduled contributions.
ScheduledPayments have been scheduled.
PaidCredit Sent payments will move to Paid after 3 business days to the superfund.
ReturnedPayments returned by a fund.
UnverifiedThe nominated debit account has not be authorised for payments – please contact ClickSuper Support.

 

 

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