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Getting Started - Guide for new STP employers

We have created this help guide specifically for our new Single Touch Payroll clients to assist with the onboarding, testing and submission of STP reporting to the ATO. 

The process to get started using ClickSuper to process STP is simple. Clients need to register an account with ClickSuper (either test environment, live environment or both), export a file from their payroll software provider and then upload it into ClickSuper. Once uploaded, ClickSuper will process client STP files directly to the ATO  If there is an error, then some error reporting handling may be involved. This guide has been created to go through each step of the process with our new clients.

If there is a question that is not answered or if you need further assistance please email our Support Team at support@clicksuper.com.au or click here to speak with a support representative via chat.  Our support hours are Monday to Friday, 9am – 5:30pm (AEST), excluding public holidays. Please have your organisation's ABN ready when advising us of your query.

This guide has been separated into sections - please click on the relevant link located on the right hand side of the page to jump to a particular section  or read down the page in order.

Registering for ClickSuper- LIVE ENVIRONMENT

ClickSuper is a superannuation clearing house designed to integrate with leading payroll systems across Australia to make it easy for employers to pay their employee superannuation entitlements and submit STP reporting to the ATO. Clients may want to test their STP reports before registering for the live environment which is welcomed - please see the following link on how to register for our test environment: Registering for Test Environment

If you do not wish to test prior to going live that is also welcomed - please keep reading to register. Please note that clients cannot test their files in the live environment without processing STP files to the ATO - this is because our system is linked with the ATO and so anything uploaded will be treated as a proper submission to the ATO. If you would like to test, please register within the test environment.

ClickSuper registration is online – there are no paper forms to complete – to ensure that employers can be up and running promptly.

To register, please have the following details ready:

  • ABN for your organisation
  • STP Product ID
  • BMS Product ID
  • BMS Product Vendor
  • BMS Product Version
  • Bank account for invoices to be debited from
  • Email address to send invoices to
  • Email address for a login to be created from/ notifications to be sent to

If you are not sure of the STP details, your payroll provider will be able to confirm these for you.

To register please see below:

https://clickstream.p.vu/Organisation/Registerstp

The first piece of required information is your organisation’s ABN or ACN.  Once entered as shown below, please click the Validate button – this simply validates the ABN provided with the ATO.  Next please click the arrow for the dropdown menu for Company Name and choose the appropriate name of your organisation displayed. ABNs can have several business names under their entity name so please choose the name which you want your organisation known as.

Please leave the Branch Name blank.

The next part of the registration process requires the STP details listed.

BMS is an acronym of Business Management Software which refers to your payroll provider.

If you are unsure of the information asked for please contact your payroll provider for confirmation; this information is available within your payroll software. Please do not guess the information required in this section; if entered incorrectly submissions will fail or could be uploaded incorrectly meaning your STP obligation will not be met.  Clients are unable to upload a STP file without this information being first provided to ClickSuper.

Once entered, please click the word here to read our terms and conditions and tick the tickbox to acknowledge and confirm that they have been read.

The next part of the registration relates to administrative details. ClickSuper requires the bank account details for your organisation purely for invoicing purposes. The accounts payable email address is asked for so that we can email the invoice to the appropriate party.


A System Administrator is the main contact for the account in which if needed, will be the first point of contact and receive notifications relating to your organisation. We recommend using a group email address if possible. The details entered will serve as the login for your organisation.

Once completed, please click the Submit Query button which will finalise the registration within ClickSuper. An email will be sent confirming registration to the email address provided for the system administrator.

Registering for ClickSuper - TEST ENVIRONMENT

ClickSuper has created a beta environment which our clients can register for free of charge to test their STP files before uploading within the live environment. This guide details how clients can register to use our beta environment and upload a STP file for testing. Our beta environment is 100% free of charge to use and clients are welcome to register more than one organisation if needed for testing purposes. Testing cannot occur in the live environment - only in our beta test environment.

If you do not want to test but go straight to processing STP reports to the ATO please see our guide on how to register for the live environment: Registering for live environment

When registering, please have the following details ready:

  • Organisation ABN/ ACN/WPN
  • Contact email address - this is used for notifications as well as a username to log in to our Beta site.

To register please click the following link:

https://betastream.p.vu/Organisation/RegisterSTP 

It will say that it costs $10.00 to register for beta - this is incorrect, the registration form is just a copy from our live environment which is why it is listed. Registering and using beta incurs no fees whatsoever - it is free. 

To begin the registration, the ABN for your organisation will be requested. Please enter the ABN which will be used in your test files for the appropriate organisation.

Once entered, please click the Validate button and then choose the appropriate name of your organisation from the dropdown menu under Company Name as shown below.

For the  Branch Name field, please leave blank.

The next part of the registration process requires STP details to be entered. For our test environment please enter the following:

  • Product ID = 10016
  • BMS Product Name: Clicksuper
  • Vendor: Clicksuper
  • Version: 2.5

For the live environment you need to get  these details from your payroll provider however for the beta environment please enter the above. These credentials will not work in the live environment. 

The next part of the registration process requires confirmation of Single Touch Payroll Terms and Conditions and bank account for direct debit details. Please tick the box as shown in below screenshot and enter a dummy bank account under the direct debit details section - using beta is 100% free, this is only included as it is a copy of our live environment.


 Similarly, accounts payable contact details will be asked for. Please feel free to enter a dummy email address in as below for this field - no fees will be accrued from testing.

The next part of the registration process requires system administrator details. This is important as it is the email address where notification emails will be sent to as well as create a login to access the testing environment. Please ensure to enter a valid email address for the username and a password which will be remembered. Once entered, please click the Submit Query button to finalise your registration - clients can now begin testing their STP reports.

Submitting STP reports to the ATO

Once an account has been registered, clients can now begin submitting their STP reports to the ATO.  The process of uploading is the same for both live and test environments which makes the process easy however the websites to log in to are different.

If you have registered for testing and are ready to test please use the following link:

https://betastream.p.vu

If you have registered for the live environment and are reading to submit live reports to the ATO please use the following link:

https://clickstream.p.vu

A login page will be displayed using either link.  They look the same but they log in to different systems so please make sure that you are using the appropriate link depending on what you are trying to do - test STP reports or process STP to the ATO in the live environment. Clients need to use the credentials entered within the registration process to log in. If your username has been forgotten please reach out to us, confirming the ABN of your organisation and that you are trying to log in to the test system/ live system and we can help. If you have forgotten your password please click the I forgot my password link to have it reset.



Once logged in, if you have registered multiple organisations using the same username/ ABN they will all appear listed. To upload, please click in to the appropriate organisation. If you do not have multiple organisations your account will automatically load into your registered organisation without further input needed.

Clients can upload a STP file into ClickSuper by clicking the NEW button in the bottom left hand corner of the page in the black menu bar as shown below (this is not visible in the MY ORGANISATION menu but available in all other menu options). If you need help with exporting a STP file from your payroll software please contact your payroll provider to confirm this process.

A menu will load with options that clients can select; your screen may look a little different depending on your account configuration. Regardless, please select the UPLOAD option as listed below:


A window will appear in the middle of the page which will allow clients to select and upload their STP file. The first step is selecting the Document Type. To do this, please click the drop down arrow and choose either STP Pay Event or STP Update. An explanation of each is below:


STP Pay Eventrefers to the file generated from your payroll software which includes payments subject to withholding.
STP Updaterefers to any subsequent updates after a STP Pay Event required to report changes to employee YTD amounts via STP



Before the ability to select the STP file is allowed clients need to tick the box shown above to confirm the following declaration:

The declaration can be viewed by clicking on the word declaration as shown below:

This will need to be done each time a STP file is submitted.

Clients can upload STP data for an ABN, ACN and WPN.

Once the appropriate document type has been selected (STP Pay Event or STP Update) the file can be selected for upload by clicking on the Select files button and locating the STP File on your computer. Once uploaded, the following screen will show the progress of the file uploaded. Further files can be uploaded by clicking the Select files button again. To close the window, please click the button with a tick in the bottom right hand corner as shown below:

The STP file will be uploaded now to ClickSuper. It will appear in two menus; STP Files and Uploads located in the blue menu on the left hand side of the page.

The Uploads page shows a record of all files uploaded to ClickSuper. The STP Files menu display a record of all STP files uploaded to ClickSuper – this is called a STP interaction.

Each employer’s data within a STP file is identified by a STP Interaction ID – this ID makes it clear to the ATO what employer to allocate data to.  If a STP file contains data for 2 employers within a file there will be 2 STP Interaction IDs and two rows listed for this file on the STP files menu – one for each employer – so there is a record of a submission for both employers.



To keep track of STP Reports uploaded, it is best to refer to the Uploads menu option.  It contains a list of all STP Reports uploaded as well as confirm the status of the Report and whether further action is required.


The uploaded STP file can have the following statuses:

  • Successful - if successful then the ATO submission has been received by the ATO and no further action is required.
  • Executing - the data has been sent to the ATO and ClickSuper is waiting for a reply. In beta, ClickSuper tests data with a test ATO system so ClickSuper needs to wait for the ATO to respond. The ATO can take up to 72 hours to respond - in both the live and test environments. Peak periods such as end of financial year can incur significant delays when waiting for the ATO to respond so clients should be reassured that delays can be normal in this regard.
  • Failed - the file has failed. Clients should view the error report to see what is wrong and re-submit their file once corrected.
  • Accepted with Error - most of the STP file was correct but there are a few errors which prevent the ATO accepting the entire file. The errors should be viewed to see what is wrong. The correct data has been accepted by the ATO in this instance - but any data that failed has not.

If you have a failed or an Accepted with Error status file, please refer to our Error Reporting section for further information.

If your STP Report is successful - congratulations! The structure and data of the STP report is sufficient for successful reporting to the ATO and, if uploaded in the live environment has been sent to the ATO with no further action required.

Error Reporting

For STP Reports that have errors, the ATO designates two kinds of statuses depending on the kind of errors and the quantity of errors within the report - Accepted with Error or Failed

Accepted with Error status is used for STP Reports that only have a small number of errors however the ATO was able to accept the majority of the report. This means the overall structure of the file is correct and it is likely that any errors relate to employee data within the file.

Failed status is used for STP Reports that have an error that renders the report unreadable, errors that take up majority of the file or contain a configuration issue in which the configuration within payroll (and hence the STP Report being uploaded) doesn't match the configuration for your organisation held with the ATO Business Portal.

Accepted with Error:

To view the errors for a STP Report that has status Accepted with Error, click the name of the file as shown below:


This will bring up the error report from the ATO in regards to this STP Report. Clients should review the errors and update the data as appropriate within their payroll software. Clients can submit a new STP Pay Event Report containing the correct information for the employees in question within the error report, or they can wait until next submission to update the YTD data for any affected employees.

Failed:

To view the errors for a STP Report that has status Failed, click the row of the failed file (so the row is highlighted dark blue) and then click the ERROR button at the bottom of the page (in the black menu bar) as shown below:


This will display an error report containing the errors received from the ATO. An example is below:


In the above example, the error report specifies information such as the name of the file, when it was uploaded, whether it is a STP Pay Event or Update and the status of the file - for example, Failed.

The error report also provides specific information for each error reported by the ATO. For Error 1, the area in the file is specified (Payee which means employee), then it is drilled down a bit further by confirming that error is within the payee email address and the email address with the error is displayed. The name of the employee is displayed at the side (called the Payee Name) as well as the employer details so if managing several organisations, it becomes much easier to locate the employee in question with an error.

For Error 1 for Rebecca, there is an invalid character in the email address which is why this has caused an error with the ATO. For Error 2 for Alice, a hyphen ( - ) has been entered as the email address which has been identified as invalid which has caused this error. Both instances have the same error, however they are caused by different issues so investigation in each scenario will be required.

For a list of all the STP errors available please see the following link: General list of STP Error Codes. The easiest way to search the list is by copying the ATO Error Code from the error report and searching for the code in the list to see the related information from the ATO regarding that error.

If you need help with an error please let us know and we will be happy to assist.

User Management

My Organisation:

When clients log in to their ClickSuper account, the MY ORGANISATION menu option will be displayed near the top of the menu listing on the left hand side of the page as below:

Clients can also get to this section by clicking on the name of their organisation in the top menu bar as below:


There are three tabs displayed under this menu - STP Details, Users and Email Search.

If the Users tab is missing you may not have been granted permission the appropriate access to see it - please ask the staff member who created your account for access or reach out to the Support Team for help.

STP Details:

Under the STP Details tab clients have the ability to view their STP details entered within the registration process as well as make updates if necessary. In order to make any updates, clients simply need to type over the existing data that requires update, tick the box to acknowledge and confirm that they have read the Single Touch Payroll terms and conditions and then click the Submit button at the bottom of the page to save the changes made.  The terms and conditions can be downloaded on this menu also.


Email Search:

The Email Search tab allows clients to search and view emails that have been sent to their organisation from ClickSuper.

As a default the newest emails sent will be displayed at the top of the listing. To Search the entire email listing, simply click in the search box under the appropriate column, enter the search criteria you wish to search for and click the enter button on your keyboard to search. For example, entering the email address in the search box in the Recipients column will display all emails sent to a given email address.

In order to view an email, clients need to click on a row so that it is highlighted dark blue and then click the VIEW EMAIL button at the bottom of the page in the black menu bar as shown in the example below.

Users

The Users tab allows clients to add additional users to the account for your organisation as well as view the current users who have access. Clients are also able to manage the level of access each user has.

If the Users tab is missing you may not have been granted permission the appropriate access to see it - please ask the staff member who created your account for access or reach out to the Support Team for help. The System Administrator for your organisation will automatically have access to the Users tab and have the ability to grant permissions at the Role and Access Permissions.

Providing access for an individual means that they can log in to ClickSuper and view the superannuation information on your account so please ensure that access is only provided to necessary parties within your organisation.

Creating a New User:

To create a new User, please click the MY ORGANISATION menu option, then click the Users tab and then the CREATE NEW USER button as shown below.


A window will be displayed requesting the first name, last name and email address. Once entered, please click the arrow button in the bottom right hand corner of the window.


The next part of the user creation process will appear requesting the access permissions to be granted.

Access Permissions relate for each role you can grant the user either Read Only access or Read/Write Access.

If you grant a user Read Only access then the user can only view the data, they will not be able to upload any STP reports.


A list of the permissions and what each provide access to is listed below:



AdminAccess to all role functions except for 'Manage - Users'
Contribution DownloadAccess to download contribution data (Super Funds Only)
Contribution ManagerAccess to Contributions menu 
Contribution PaymentsAccess to Payments menu
Contribution UploaderAccess to Uploads menu
Manage - AddressAccess to Organisations > Address menu
Manage - BranchesAccess to Organisations > Branches menu
Manage - Company DetailsAccess to Organisations > Company Details menu
Manage - ContactsAccess to Organisations > Contacts menu
Manager - Default FundsAccess to Organisations > Default Funds menu
Manage - Payment OptionsAccess to Organisations > Payment Options menu
PayeesAccess to My Payee menu
SearchAccess to Search menu
Manage-UsersAccess to Manage-Users tab (ability to add users)



Once set up, an email will be sent to the new user to activate their account. The new user will need to click a link within the email to choose a password and a security question and answer. Once this has been done, the account is good to go and the new user can now log in to ClickSuper.

Managing my User Profile

The User Profile is located by clicking the name of your user name in the top right hand corner once logged in to ClickSuper.

Samantha Brown is not the username in the example above - it is the name given to the username. This means that the name provided when the user name was set up will be the name shown here. 

When clicked, the following dropdown box will appear - it shows two options: Log Out and Manage Profile.

Logging out of ClickSuper

To log out, clients simply need to click on their name in the top right hand corner of the ClickSuper website and then on the dropdown menu, select the Log Out option  - this will log clients out of their ClickSuper account safely and securely.

Manage Profile

The Manage Profile menu option allows clients to add a security question onto their account for added protection of their login credentials and to review the login attempts that have occurred on their account.  To access the Manage Profile section of ClickSuper, simply click the Manage Profile option in the dropdown box as shown below:

The following page will be displayed. There are two tabs on this page - Profile Details and Previous Login Attempts.

Profile Details

Profile Details allows clients to choose a password question and answer so that if a password request occurs, the correct password answer must be provided. This ensures that only the appropriate user of the account can reset a password - not just anyone that can access the email address attached to the login. This provides added security and piece of mind.

The password question list has a number of suggestions as shown below but clients can choose their own question by selecting the Have your own question? option as shown below.

If the Have your own question? option is selected, the opportunity to enter in both the question and the answer to the question is provided. Once both question and answer have been entered please click the Submit button to save your changes.

If you do not choose to select your own question, simply choose from the suggested questions, enter the appropriate answer and click the Submit button to save your changes.

Resetting your password

Once clients have entered a security question the email address and password for the account can also be updated as below. The username cannot be updated - updating the email address only updates the email address where password recovery emails are sent; not the username.

Previous Login Attempts

Previous Login Attempts are a list of all login attempts made using this user account. An example is below:

This shows both the date and time of the login attempt, the IP address of the computer used to attempt the login, whether the login attempt was successful or not and if not, the reason for the failure.

If there are any login attempts which you do not recognise, please reset your password immediately and let the Support Team know.

















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