If an organisation has changed payroll software providers this is fine - in most cases ClickSuper can continue to support clients in fulfilling their superannuation and STP obligations. We will need to migrate your ClickSuper account to a different configuration to ensure it connects correctly with your new payroll system before superannuation from the new payroll software can be uploaded.
Once a final super payment has been processed from an old payroll provider, please send us an email to email@example.com confirming the following:
ABN of your organisation
Name of your organisation
Old payroll software provider
New payroll software provider
We have created a template for organisations to use to make it easy to migrate - simply copy and paste the following template into an email, fill in the XXXXXX fields with the appropriate information and send to firstname.lastname@example.org
I am writing to confirm that our payroll software provider has changed and I would like our account migrated to the new payroll software provider.
My organisation's ABN is: XXXXXX
My organisation's name is XXXXXX
My old payroll software provider is: XXXXXX
My new payroll software provider is: XXXXXX
I can confirm that we have paid our final superannuation through the old payroll software provider and are good to go for the new payroll software provider.
If I need any API credentials please let me know what they are in your response.