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These will display all your payments as Scheduled if you have selected all payments to automatically be scheduled.

If your setting is not set up to be auto scheduled they will appear as Unscheduled. Select the unscheduled items and select the Schedule All button on the command bar

Clicksuper allows you to schedule contributions payments based on your debit interval.

ClickSuper requires three business days to process each contribution. You will need to ensure that all payments are scheduled three business days prior to the due date of any contribution.

All contributions payments are grouped by fund. This payment may include contributions for one or many employees.

Important: Unscheduled payments will not be initiated until a schedule payment date is selected.

Scheduling Payments

 

  • Select the Payment Dashboard menu item


These will display all your payments as Scheduled if you have selected all payments to automatically be scheduled. If your setting is not set up to be auto scheduled they will appear as Unscheduled. Select the unscheduled items and select the Schedule All button on the command bar 
Clicksuper allows you to schedule contributions payments based on your debit interval. ClickSuper requires three business days to process each contribution. You will need to ensure that all payments are scheduled three business days prior to the due date of any contribution. 
All contributions payments are grouped by fund. This payment may include contributions for one or many employees. 
Important: Unscheduled payments will not be initiated until a schedule payment date is selected. 
To change a scheduled date select the payment row and select Cancel this will make the payment unscheduled and select another payment date. 
Once all superannuation payments are scheduled your nominated bank account will be debited to the fund the superannuation payment. 
Your nominated ClickSuper funding account will be debited on the next available business day for all scheduled payments saved after 4pm. If you schedule the payment on a business day prior to 4pm EST your account will be debited on the same business day. ClickSuper does not process payments on weekends or national public holidays. Payments scheduled on weekends or national public holidays will be process the next available business day. 



  • Select the Scheduled number to link down into the Payment Manager to display all payments.




 Payment Status


ClickSuper will provide payment statuses of contributions you have scheduled for payments. ClickSuper payments and funding transactions may fail and it is important that you check the payment status of your contributions. 
ClickSuper will keep you updated of the status of your payments. It is important that you take action recommended in the table below for payments that have not been processed. 

Payment Status

Description

Credit Failed

Payment to a fund as failed – contact the ClickSuper Helpdesk

Credit Sent

Payment Sent to the fund

Debit Failed

Direct Debit of your ClickSuper funding account has failed, scheduled payments will not be sent – contact the ClickSuper Helpdesk

Debit Sent

Your ClickSuper funding account has been debited for scheduled contributions

Scheduled

Payments have been scheduled

Paid

Credit Sent payments will move to Paid after 3 business days

Returned

Payments returned by a fund

Unverified

The nominated debit account has not be authorised for payments – please contact the ClickSuper Helpdesk.

Tips

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