Page tree
Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 17 Next »

Payments Overview

You can access your Payments information by clicking on Payments on the blue navigation menu on the left hand side of the page.

These will display all your payments as Scheduled if you have selected all payments to automatically be scheduled.

If your setting is not set up to be auto scheduled they will appear as Unscheduled. Select the unscheduled items and select the Schedule All button on the command bar

Clicksuper allows you to schedule contributions payments based on your debit interval.

ClickSuper requires three business days to process each contribution. You will need to ensure that all payments are scheduled three business days prior to the due date of any contribution.

All contributions payments are grouped by fund. This payment may include contributions for one or many employees.

Important: Unscheduled payments will not be initiated until a schedule payment date is selected.

Scheduling Payments

  • Select the Payments page from the blue navigation menu located on the left hand side of the screen:

If your account setting are set to auto schedule, your payments should appear on the screen with a Scheduled Status.

All "active" payments will display (Status = Unscheduled/Scheduled/Debit Sent/Debit Fail/Credit Sent/Credit Fail/Returned).

If your setting is not set up to be auto scheduled they will appear as Unscheduled.

  • Select the PAYEE NAME of any of the Unscheduled payments. The line should be highlighted Blue:

  • Select the unscheduled items and select the Schedule All button on the command bar 

Clicksuper allows you to schedule contributions payments based on your debit interval.

ClickSuper requires three business days to process each contribution. You will need to ensure that all payments are scheduled three business days prior to the due date of any contribution. For further information on this requirement, please refer to our section on Direct Debit Payment Schedule or to the APCA website

All contributions payments are grouped by fund.

This payment may include contributions for one or many employees. 

Important: Unscheduled payments will not be initiated until a schedule payment date is selected. 

To change a scheduled date select the payment row and select Cancel this will make the payment unscheduled and select another payment date. 

Once all superannuation payments are scheduled your nominated bank account will be debited to fund the superannuation payment. 

Your nominated ClickSuper funding account will be debited on the next available business day for all scheduled payments saved after 4pm. If you schedule the payment on a business day prior to 4pm EST your account will be debited on the same business day. ClickSuper does not process payments on weekends or national public holidays. Payments scheduled on weekends or national public holidays will be process the next available business day. 

Payment Status

ClickSuper will provide payment statuses of contributions you have scheduled for payments. ClickSuper payments and funding transactions may fail and it is important that you check the payment status of your contributions. 


ClickSuper will keep you updated of the status of your payments. It is important that you take action recommended in the table below for payments that have not been processed. 

Payment Status
Description
Credit FailedPayment to a fund has failed. This is usually due to incorrect fund bank account details, so most often affects Self Managed Super Funds, where the employer data provides the bank account details.
Credit SentPayment has been sent to the fund.
Debit FailedDirect Debit of your ClickSuper funding account has failed, scheduled payments will not be sent. Please check the bank account details you have provided to ClickSuper and ensure there are sufficient funds in the account to cover the debit. Note that most 'Online' savings accounts do not allow direct debits.
Debit SentYour ClickSuper funding account has been debited for scheduled contributions.
PaidPayment has been sent to the fund.
ReturnedPayment has been returned by a fund.
ScheduledPayment has been scheduled.
UnscheduledPayment data has been loaded to the system.
UnverifiedThe nominated debit account has not be authorised for payments – please contact ClickSuper Support.

 

Audit

Coming Soon

Delete

Coming Soon

 

Tips

 

 

On this page:


Related pages:

  • No labels