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The Payment Manager is where all payment related information for your organisation can be accessed.
You can access the Payment Manager by clicking on Payments on the blue navigation menu on the left hand side of the page. Depending on the way that you access the payment manager, filters may already be set. For example, if you have just logged in to ClickSuper and use the blue navigation menu on the left hand side of the screen to go straight to the payment manager, no filter is set however all "active" payments will automatically display (Status = Unscheduled/Scheduled/Debit Sent/Debit Fail/Credit Sent/Credit Fail/Returned).
These will display all your payments as Scheduled if you have selected all payments to automatically be scheduled.
If your setting is not set up to be auto scheduled they will appear as Unscheduled. Select the unscheduled items and select the Schedule All button on the command bar
Clicksuper allows you to schedule contributions payments based on your debit interval.
ClickSuper requires three business days to process each contribution. You will need to ensure that all payments are scheduled three business days prior to the due date of any contribution. For further information on this requirement, please refer to our section on Direct Debit Payment Schedule or to the APCA website.
All contributions payments are grouped by fund. This payment may include contributions for one or multiple employees.
ClickSuper will provide payment statuses of contributions you have scheduled for payments. ClickSuper payments and funding transactions may fail and it is important that you check the payment status of your contributions.
ClickSuper will keep you updated of the status of your payments. It is important that you take action recommended in the table below for payments that have not been processed.
|Credit Failed||Payment to a fund has failed. This is usually due to incorrect fund bank account details, so most often affects Self Managed Super Funds, where the employer data provides the bank account details.|
|Credit Sent||Payment has been sent to the fund.|
|Debit Failed||Direct Debit of your ClickSuper funding account has failed, scheduled payments will not be sent. Please check the bank account details you have provided to ClickSuper and ensure there are sufficient funds in the account to cover the debit. Note that most 'Online' savings accounts do not allow direct debits.|
|Debit Sent||Your ClickSuper funding account has been debited for scheduled contributions.|
|Paiddddddddddd||Payment has been sent to the fund.|
|Returned||Payment has been returned by a fund.|
|Scheduled||Payment has been scheduled.|
|Unscheduled||Payment data has been loaded to the system.|
|Unverified||The nominated debit account has not be authorised for payments – please contact ClickSuper Support.|
Payments can either be scheduled individually, using the Schedule function, or in bulk, using the Schedule All function. If your account setting are set to auto schedule, your payments should appear on the screen with a Scheduled Status.
To schedule a payment simply select
All "active" payments will display (Status = Unscheduled/Scheduled/Debit Sent/Debit Fail/Credit Sent/Credit Fail/Returned).
If your setting is not set up to be auto scheduled they will appear as Unscheduled.
Select the PAYEE NAME of any of the Unscheduled payments. The line should be highlighted Blue:
Clicking on the Schedule button in the payment manager will load the schedule payment calendar. Select the date for the payment to be debited from the employer bank account (1) and click on the tick icon (2)
Select the unscheduled items and select the Schedule All button on the action menu at the bottom of the page in black.
Select the unscheduled items and click on the Schedule All button on the action menu at the bottom of the page in black.
Clicking on the Schedule All button in the payment manager will load the schedule payment calendar. Select the date for the payment to be debited from the employer bank account (1) and click on the tick icon (2)
Update the Schedule date for a payment
To change a scheduled date select the payment row and select Cancel this will make the payment unscheduled and select another payment date.
Once all superannuation payments are scheduled your nominated bank account will be debited to fund the superannuation payment.
Your nominated ClickSuper funding account will be debited on the next available business day for all scheduled payments saved after 4pm. If you schedule the payment on a business day prior to 4pm EST your account will be debited on the same business day. ClickSuper does not process payments on weekends or national public holidays. Payments scheduled on weekends or national public holidays will be process the next available business day.
- Make sure your payment data has been sent through to ClickSuper (refer to Upload A File)
- Use the Payer and Payee tabs to check the dates when contributions were debited from the employer account (Payer tab) and credited to the superannuation funds (Payee tab).
- Payments with a Status of "Unscheduled" will not be processed until they have been scheduled.
- Are payments appearing as "Unverified"? Your organisation is not authorised to make payment - contact ClickSuper for assistance.
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