ClickSuper is a superannuation clearing house and gateway designed to integrate with leading payroll systems across Australia to make it easy for employers to pay their employee superannuation entitlements and submit STP reporting to the ATO. ClickSuper has been designed to be as simple as possible but if you have a question we are here to help! Below is a summary of links to guides throughout the ClickSuper Help Portal to assist our clients in finding the help they need promptly.
Clients can also search the ClickSuper Help Portal to find answers to their queries - simply click type in your query in the search bar in the top right hand corner.
If you cannot see the guide you need please reach out to ClickSuper Support at firstname.lastname@example.org or click here to speak with a support representative in chat. Our support hours are Monday to Friday, 9am – 5:30pm (AEST), excluding public holidays. A guide to using our chat facility is here: Using ClickSuper Chat.
For new clients to ClickSuper we are here to help you get started. Please see our Getting Started - Superannuation guide for an overview of what to do for the first time or see below for more specific questions that you may have.
Please see below for guides to commonly asked questions for new clients to ClickSuper:
Our experienced clients are confident using ClickSuper day to day but may need help with more complex scenarios.
Please see below for guides to commonly asked questions for our experienced clients:
For both new and regular clients to ClickSuper using our STP facility.
For both new and regular clients to ClickSuper paying disbursements including employee salary and tax obligations.
For clients seeking guidance on how to register for an electronic service address (ESA) for their self managed super fund (SMSF).